Karrow Jewelers in Alexandria, MN

Reviews about Karrow Jewelers

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  February 25, 2020, by Mitch Otts
  We worked with some older gal at the broadway location. The ring we bought was amazing. It was everything my wife had expected and more!! A year after getting it we got it cleaned in the cities and they pointed out our centerstone was loose in the setting and you could move it around. We brought it in to Karrow and they reset the stone (took ring for a month). Then, we were getting it cleaned and a diamond was missing. We called Karrow, no problem bring it in and we will get it fixed. 6 months later another diamond fell out. Same thing, bring it in and get it fixed (took ring for another month). Then, at this point I’m wondering why diamonds keep falling out. This isn’t suppose to happen. We called in, and the girl we worked with literally said diamonds are like cars they need oil changes and tire rotations every now and then (aka you’ll lose diamonds). Everyone I’ve talked to that’s been married not once has lost a diamond. Finally, we asked for whomever was in charge and they shipped our ring off to some place in Germany to have it laser set (another month without ring). With an added line from them “if this happens again we won’t be covering it”. Good to know you guys stand behind your products. Pretty sure we spent around $6,000 too. This is not the experience you want. Go to a jeweler store in the cities.